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Customer Service Training, Compliance Audit

Consumer Connection

specializes in customer service evaluations and analysis. We allow our clients to see how their business appears through the eyes of their customers. We act as a catalyst for our clients by providing valuable information that will help them to meet their strategic customer service/customer relations objectives. The end result is customer loyalty and increased market share.

What Can We Do For You

Our Company is a leader in the field of Mystery Shopping. We consider ourselves the voice of your customer. We develop your objectives for effectiveness against customer demand. Our information is your insight into gaining a competitive advantage.

* Our services allow clients to see how their business appears from the customers' perspective.

* We show you how our services will monitor and improve customer service and customer relations in your company.

* We are committed to improve the quality of service we offer clients, by continuously improving our methods, services and programs.

How Do We Do It

Mystery Shopping is one of our most popular programs. Why?

Because it works! Mystery Shopping will help your organization in many ways. Not only will it improve your profit margin, but it will increase your employee's sales awareness. The Mystery Shopping results will generate information for training and marketing departments and provide opportunities to instruct and improve service providers.

You depend on factual, not subjective research, that you can measure, to improve your market position. We will work with you to understand your objectives, specially design a questionnaire/program and can even provide you with a summary report assessing the results. The data we provide you with is user friendly. Everyone in your organization will be able to understand the results so you can spend your time doing something about it.


Consumer Connection Inc., has recently been made aware that there are a number of individuals using our name and/or trademarked logo in the process of a scam involving "mystery shopping opportunities" that would require you to cash a cheque and complete a wire money transfer.

It is our understanding that these individuals are providing bad cheques in the hopes that you will deposit them into your bank account and transfer a portion of the cheque amount back to them as part of a mystery shop. The cheque will not clear and if you've already transferred funds, you will be responsible for the amount of the bounced cheque.

Consumer Connection Inc., will never:

* Require that you cash or deposit a cheque that we send you as part of a Mystery Shopping assignment.
* Ask you to transfer funds to an account as part of a mystery shopping assignment.
* Send you a letter via the mail telling you that you have been selected to participate in a paid consumer research program.

Consumer Connection Inc., has been in contact with local law enforcement to report any incidents that we've been made aware of and ask that if you are contacted by anyone you feel may be illegally representing themselves as a representative of Consumer Connection Inc., that you contact your local police department. If you have additional questions for Consumer Connection Inc., please call 1-604-740-8182.

Consumer Connection Inc., has been an established mystery shopping provider for sixteen years and are proud to partner with leading companies from small and mid-sized businesses to Fortune 500 companies. We take our commitment to our clients and shoppers very seriously and are working diligently to maintain the stellar reputation that we've earned in our industry.

As a Consumer Connection Shopper you will only be contacted regarding upcoming assignments by phone or by email from an employee using an @CCShoppers.net or @consumerconnection.net email address. Additionally, you will always be able to reach someone at our offices during regular business hours if you need to verify that an opportunity you may be unsure of, is legitimate.

-Thank you! The Consumer Connection Team

Full Mystery Shopping Coverage in Canada and the U.S. Canada and US coverage


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