CONSUMER CONNECTION

Consumer Connection

is a highly respected industry leader in the business of Customer Service Monitoring. As founders of the Canadian Mystery Shopping Providers Alliance (CMSPA,) we have set our standards high, for others to follow. Our advanced technology, including an interactive client database/website (Emerio,) is one reason why we have gained international recognition. Cathrine M. Ann, President of Consumer Connection, is the proud recipient of numerous entrepreneurial business awards. Hence, her opinions about customer service monitoring, trends and consumer behavior are all regularly sought out after by the media.

Awards

Consumer Connection is an award-winning leader in the Customer Service Monitoring industry in North America. Our experience, coupled with one of the industry's most advanced and sophisticated systems, is unrivaled.

• Finalist: Stevie Awards for Customer Service, Customer Service Leader of the Year,

  2010 Nominee: Stevie Awards for Customer Service, Best Use of Technology in Customer Service,

  2010 Finalist: Stevie Awards for Women in Business, Best Canadian Entrepreneur,

  2009 Finalist: Stevie Awards for Women in Business, Best Business,

  2009 Finalist: Sunshine Coast, Business Awards of Distinction,

  2008 Nominee: Ernst & Young, Entrepreneur of The Year,

  2007 Winner: YWCA Women of Distinction Awards,Entrepreneur/Innovator,

  2006 Grand Winner: Inspiration Awards, Entrepreneur of the Year,

  2005 Winner: Entrepreneur of the Year, SEEDS,

  2005 Winner: Entrepreneur of the Year, BC Urban Entrepren. Assoc.,

  2005 Finalist: YWCA Women of Distinction Awards,

  2005 Nominee: Ernst & Young New Entrepreneur of The Year,

  2003 Winner: New Entrepreneur of The Year Surrey, B.C.,

  2001 Winner: New Entrepreneur of The Year Surrey, B.C.,

Articles

Media regularly contacts our office asking for interviews and information based upon our insight into consumer behaviour, retail trends and general overall opinions in the customer service industry today.

• Movers and Shakers Vancouver Province

  Everyone suspects phenomenon… - Vancouver Sun

  Women of Distinction Finalists - Vancouver Sun

  Small Business Week – Vancouver Sun

  SEEDS Newsletter - Success Stories

  Taking the Mystery out of Mystery Shopping - Retail Connections

  Local Woman Honoured - Coast Reporter Newspaper

  Retail Tips – Retail BC

  Marketing Magazine - More than a Makeover

  JBM C.A. Magazine June 2008

Events

• ICSC Conference Program – Speaker (2002)

  Retail BC – Speaker (2003)

  Cathrine Ann and Jagrup (Exec. Dir., SEEDS) accepting New Entrepreneur Award at Surrey City Hall

  Cathrine Ann and Best Selling Author, Tom Peters – London Drugs Annual Conference, Toronto (2004)

  YWCA Women of Distinction Awards Banquet – Vancouver (2005)

Support

• London Drugs

  Danier Leather

  The Aldo Group

  Purdy's Chocolates

  SEEDS

  D.W. (Doug) McCallum, Mayor

  Brenda Locke, MLA

  Dave S. Hayer, MLA ,

  Gilzar Cheemna, Mp,